Privacy Policy

Effective Date: January 1, 2025

Port Charlotte Water Heater Pros respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple because we want you to feel confident when you reach out for water heater replacement in Port Charlotte, Florida.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, and the service address where you need water heater replacement or related work.

When you call or fill out a form, we may also collect details about your water heater, such as its age, type, and the problem you are experiencing. This helps us give you accurate advice and a clear upfront price.

Like most websites, we automatically collect certain technical information when you visit. This can include your IP address, browser type, device type, and the pages you view on our site.

How We Use Information

We use your contact details to respond to your request, schedule your service, and keep you updated about your appointment. If you ask for a quote, we use the information you provide to prepare it.

We may use your phone number or email to follow up on your service, confirm details, or answer questions you have about your water heater replacement.

We also use website data to improve our site, understand which pages are helpful, and make it easier for customers in Port Charlotte to find us.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site function properly and remember your preferences.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.

We do not use cookies to collect sensitive personal information like your payment details.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect anonymous data like page views, time on site, and general location.

We may also use third-party scheduling, chat, or review platforms to help you book service or share feedback. These providers have their own privacy policies, and we encourage you to review them.

We do not sell your personal information to third parties.

Data Sharing and Disclosure

We share your information only when it is necessary to provide the service you requested. For example, we may share your address and service details with a licensed technician or supplier who helps complete your water heater replacement.

We may also share information if required by law, to protect our rights, or to prevent fraud or safety issues.

We do not share your personal information with unrelated companies for their own marketing purposes.

Data Retention

We keep your personal information only as long as we need it to provide services, meet legal and tax requirements, and resolve any issues that may come up after your water heater replacement.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information. These include secure storage, limited access for team members who need it, and safe handling of any paper or electronic records.

No method of transmission or storage is completely secure, but we work hard to keep your information safe and to follow industry best practices.

User Rights

You have the right to ask what personal information we have about you. You can also request that we correct, update, or delete your information, subject to legal requirements.

If you no longer want to receive marketing messages from us, you can opt out at any time by calling or emailing us. We will honor your request promptly.

To exercise any of these rights, contact us using the details at the bottom of this page.

Children's Privacy

Our services are for adults and homeowners. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on our website with a new effective date.

We encourage you to review this page periodically so you stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please reach out. We are happy to help.

You can call us at (941) 466-8418 or email us at info@portcharlottewaterheaterpros.com. You can also write to us at Port Charlotte Water Heater Pros, Port Charlotte, FL.

Contact Us About Privacy